Returns & Exchanges
Baseus offers a 30-day money-back guarantee for any reason, ensuring your electronic accessories and hardware meet our high standards of quality and performance. If you are not satisfied with your purchase, we provide a streamlined process for returns and technical troubleshooting.
Initiate Return Request
Contact our customer support team at support@baseus.com with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Pack Your Item
Ensure the device is placed in its original packaging including all cables, manuals, and accessories to maintain eligibility for a full refund.
Ship to Baseus
Affix the provided shipping label or use a trackable shipping service to send the package to our designated returns warehouse for inspection.
Quality Inspection and Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing