Frequently Asked Questions
Everything you need to know about Baseus products and services.
Are Baseus products covered by a warranty?
Yes, all authentic Baseus products purchased from our official store come with a 12-month limited warranty covering manufacturing defects.
How long does shipping take for my order?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-15 business days depending on the destination.
Are Baseus chargers compatible with my device?
Our chargers use universal standards like Power Delivery (PD) and Quick Charge (QC). They are compatible with most smartphones, tablets, and laptops, including Apple, Samsung, and Huawei devices.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery.
How can I verify the authenticity of my Baseus product?
Every Baseus product package features a scratch-off security label with a unique code. You can verify this code on our official website to ensure your product is genuine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.